Support Centre

My testimonials aren't displaying properly

Matthew Gibbons — Mon, 23 Nov 2020 22:18:17 +0000

If your testimonials are showing up with strange formatting on your website, it's likely to be a CSS issue:

The text looks strange

Review Engine widgets automatically inherit styles from your website. However, in certain situations and with some website builders, default styles may be missing. To ensure that Review Engine widgets share...

My testimonials aren't visible on my website

Matthew Gibbons — Mon, 23 Nov 2020 22:17:41 +0000

For testimonials to display on your website, the following things must happen:

You must install the global tracking code and the status must be ACTIVE. Find out more here.

You must activate a widget by installing its embed code. Find out more here.

You must have approved testimonials...

How to install the Review Engine global tracking code

Matthew Gibbons — Mon, 23 Nov 2020 22:13:10 +0000

In order for Review Engine widgets, FOMO popups and Wall of Love pages to display, you need to install the global tracking code.

Please note that the tracking code is unique to each property.

To do that, head to Property Settings. Here you'll see the tracking code in question:

The...

How to create FOMO Pop Ups

Matthew Gibbons — Mon, 23 Nov 2020 22:11:10 +0000

FOMO Popups are a powerful, premium feature of Review Engine that allows you to display timely social proof as notifications on your website. They are great for increasing conversions with the fear of missing out (FOMO) factor.

This guide instructs you on how to set them up.

Firstly, head to the FOMO Popups page.

Wall of Love

Matthew Gibbons — Mon, 23 Nov 2020 22:10:03 +0000

Wall of Love is a premium feature in Review Engine that allows you to automatically create a beautiful, infinitely loading page that displays all of your testimonials. This guide will teach you how to set it all up.

Firstly, head to the Wall of Love page.

Settings

Create your first SuperLink

Matthew Gibbons — Mon, 23 Nov 2020 22:07:56 +0000

SuperLinks are used to send customers to your EndoForm (testimonial capture form) and pre-fill it with dynamically generated customer data. This guide tells you how it all works.

To create a new SuperLink, head to the SuperLinks page and click the "Add new" button.

Step 1. Name your SuperLink

Setup your first Widget

Matthew Gibbons — Mon, 23 Nov 2020 22:03:45 +0000

Widgets are used to display testimonials collected by Review Engine on your website. This guide talks you through how to set up your first one.

Begin by heading to the Add new widget page.

Add a name for your widget and choose a widget type. The options are multiple testimonials or single...

Embed a testimonial widget

Matthew Gibbons — Mon, 23 Nov 2020 22:04:28 +0000

Firstly, be sure that you've added the global tracking code to your website and it is active.

Once you've created your widget, you are taken to the Embed widget screen.

To embed an already created widget, head to the Widgets section and click the "Embed" icon in the "Actions" column.

This...

How to add a custom domain for your Review Form

Matthew Gibbons — Mon, 23 Nov 2020 22:02:07 +0000

Review Forms can be easily and securely hosted on your own domain. Each property can have its own subdomain.

Head to Property settings → Custom domain (make sure you've selected the correct property from the dropdown).

Add the subdomain you'd like to use, eg. feedback.example.com.

You'll then need to add two DNS records to your...

How to set up your Review Form

Matthew Gibbons — Mon, 23 Nov 2020 22:01:33 +0000

Review Forms are customer-facing testimonial capture forms, which are sent to your customers via SuperLinks. Each property in Review Engine has its own Review Form.

This guide will take you through the steps required to set up your Review Form.

Firstly, head to the Review Forms page.

Import testimonials from Facebook Pages

Matthew Gibbons — Mon, 23 Nov 2020 21:51:00 +0000

Importing existing testimonials into Review Engine couldn't be easier. A powerful way of doing that is via an integration with Facebook Pages. This guide talks you through how it works.

Firstly, head to Import from a Facebook Page. You can reach this page by clicking on the "Add or import" button on the testimonials page.

Import testimonials from Google My Business

Matthew Gibbons — Mon, 23 Nov 2020 21:50:29 +0000

Importing existing testimonials into Review Engine couldn't be easier. A powerful way of doing that is via an integration with Google My Business. This guide talks you through how it works.

Firstly, head to Import from a Google My Business. You can reach this page by clicking on the "Add or import" button on the...

Import testimonials from a CSV file

Matthew Gibbons — Mon, 23 Nov 2020 21:49:53 +0000

Importing existing testimonials into Review Engine couldn't be easier. A powerful way of doing that is via a CSV file. This guide talks you through how it works.

Firstly, head to Import from a CSV file. You can reach this page by clicking on the "Add or import" button on the testimonials page.

How to manage incoming testimonials

Matthew Gibbons — Mon, 23 Nov 2020 21:47:23 +0000

Review Engine provides a simple but powerful dashboard for monitoring your incoming testimonials. This guide discusses how it all works.

Firstly, head to the testimonials page.

All new testimonials will appear at the top of your list until they've been approved, rejected or deleted.

You'll notice these...

How to set up testimonial tags

Matthew Gibbons — Mon, 23 Nov 2020 21:46:05 +0000

Testimonial tags are a great way to organise your reviews into meaningful groups, in order to display them in the right place, at the right time.

To get started, head to the testimonial tags page.

From there you can create a new tag:

Tags in Review Engine...